Conversations — Pancake Chat API

get /pages/{page_id}/conversations

Request

Endpoint

Authentication & shop

Request parameters

Pagination

Request examples

curl -s "https://partner.quantri360.com/v1/pancake_chat/public_api/v2/pages/107896751234567/conversations?type=INBOX&since=1793120400&until=1793206799" \
  -H "Authorization: Bearer $KEY"

import requests

KEY = "q360_live_..."  # khóa API của brand
r = requests.get(
    "https://partner.quantri360.com/v1/pancake_chat/public_api/v2/pages/107896751234567/conversations",
    params={
        "type": "INBOX",
        "since": 1793120400,
        "until": 1793206799
    },
    headers={"Authorization": f"Bearer {KEY}"},
    timeout=60,
)
print(r.status_code)
print(r.json())

const KEY = 'q360_live_...'; // khóa API của brand
const url = new URL('https://partner.quantri360.com/v1/pancake_chat/public_api/v2/pages/107896751234567/conversations');
for (const [k, v] of Object.entries({"type":"INBOX","since":1793120400,"until":1793206799})) url.searchParams.set(k, typeof v === 'object' ? JSON.stringify(v) : String(v));
const r = await fetch(url, {
  method: 'GET',
  headers: { Authorization: `Bearer ${KEY}` },
});
console.log(r.status, await r.json());

<?php
$key = 'q360_live_...'; // khóa API của brand
$url = 'https://partner.quantri360.com/v1/pancake_chat/public_api/v2/pages/107896751234567/conversations' . '?' . http_build_query(['type' => 'INBOX', 'since' => 1793120400, 'until' => 1793206799]);
$ch = curl_init($url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_HTTPHEADER, ['Authorization: Bearer ' . $key]);
$res = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);
echo $status, "\n", $res;

Response

Response fields (as returned by Pancake Chat)

Response sample

{
  "success": true,
  "conversations": [
    {
      "id": "107896751234567_7712345678901234",
      "type": "INBOX",
      "post_id": null,
      "page_id": "107896751234567",
      "snippet": "Dạ vâng ạ",
      "seen": true,
      "message_count": 25,
      "has_phone": true,
      "inserted_at": "2025-11-22T03:12:50.209337",
      "updated_at": "2026-10-28T14:29:49.000000",
      "from": {
        "id": "7712345678901234",
        "name": "Khách hàng A",
        "email": "7712345678901234@facebook.com"
      },
      "last_sent_by": {
        "id": "107896751234567",
        "name": "Trang ABC",
        "email": "107896751234567@facebook.com",
        "ai_generated": false
      },
      "customers": [
        {
          "id": "9ab58bd5-ad17-48c2-…",
          "fb_id": "7712345678901234",
          "name": "Khách hàng A"
        }
      ],
      "customer_id": "48185bee-039f-49b9-…",
      "recent_phone_numbers": [
        {
          "phone_number": "0901234567",
          "captured": "0901234567",
          "m_id": "m_ozAI5q…",
          "offset": 0,
          "length": 10,
          "status": 3
        }
      ],
      "tags": [
        {
          "id": 32,
          "text": "bước 1",
          "color": "#4b5577",
          "lighten_color": "rgba(75,85,119,0.4)"
        }
      ],
      "tag_histories": [
        {
          "inserted_at": "2025-11-22T03:12:56.074089",
          "conversation_id": "107896751234567_7712345678901234",
          "payload": {
            "action": "add",
            "editor_id": "44d4e026-…",
            "editor_name": "Nhân viên B",
            "tag": {
              "id": 32,
              "text": "bước 1"
            }
          }
        }
      ],
      "assignee_ids": [],
      "current_assign_users": [],
      "assignee_histories": [],
      "assignee_group_id": null,
      "ads": [
        {
          "ad_id": "120235393692980041",
          "inserted_at": "2025-11-22T03:15:33",
          "post_id": "107896751234567_849023651214390"
        }
      ],
      "ad_ids": [
        "120235393692980041"
      ]
    }
  ]
}

Get started

1. Sign up for Partner
2. Enable a data type of the Hội thoại & tin nhắn group on the platform page
3. Create an API key (tick the Pancake Chat channel)
4. Call it as in the examples above